Standard Operating Procedures (SOP) detail the regularly recurring work processes and procedures to be conducted or followed within an organization. This includes processes and procedures development to minimize variation and promotes quality through the consistent implementation of a process or procedure within the organization, even if there are temporary or permanent personnel changes. SOP development can indicate compliance with organizational and governmental requirements and can be used as a part of a personnel training program since they should provide detailed work instructions. SOPs are implemented in different organization departments, including finance, inventory and warehouse, procurement, sales and marketing, treasury, and human resource.
Other SOPs in which we specialize include KPIs and balanced scorecards development.
Key performance indicators (KPI) are a set of quantifiable measures that a company uses to gauge its performance over time. These metrics are used to determine a company’s progress in achieving its strategic and operational goals and also to compare a company’s finances and performance against other businesses within its industry.
A balanced scorecard is a performance metric used in strategic management to identify and improve a business’s internal functions and their resulting external outcomes. It is used to measure and provide feedback to organizations. Data collection is crucial to providing quantitative results, as the information gathered is interpreted by managers and executives and used to make better decisions for the organization.